Established in 1973  
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Return Policy

RETURNS AND HANDLING CHARGE 


Goods cannot be returned without Hills Components limited concent. On approval a returns Authorisation Number will be issued.

To request a returns authorisation number please, email returns@hillscomponents.com with the full details below. We aim to respond within 24/48 hours providing all the information is correctly supplied.

All products must be returned by you to Hills Components Limited, Valley Park, Olds Approach, Watford, Herts, WD18 9TL accompanied by the returns note stating

Name and Address of Sender
Date and No. of relevant Invoice
Reason for returning goods
Nature of Fault

Please note the returns number on the outside of the box, to speed up processing

If any of the above conditions are not met Hills Components Ltd reserves the right to credit the Products at the lowest sale price and apply a 15% handling charge. Goods incorrectly ordered by Customers and returned for credit are subject to a handling charge of 25%.

Special orders placed for non-stocked items cannot be returned for credit. Where personal collection of goods has been requested by the customer , it should be noted that this must be done within 48 hours of arranging the collection. Goods not collected within this period will be returned to stock and a restocking charge will be invoiced to the customer.

ORDER CANCELLATIONS
Cancellations or part cancellation of any order can only be accepted after prior negotiation and agreement to terms which will indemnify Hills Components Ltd. against any expense incurred.In the event of part cancellation Hills Components Ltd reserves the right to invoice for any difference in selling price applicable to the quantity despatched up to the time of cancellation.